Their umbrellas really are very cheaply made. When ours fell apart after only a few months the company was unresponsive until I filed with the BBB.
They won't give you a refund, but IF they decide to replace your umbrella (not a sure thing) you will have to pay at least $40 to have it shipped to you. There are quite a few fake reviews giving glowing opinions about this company - don't believe them!
If you want true, unbiased reviews go to the BBB website for San Diego, CA & read all of the complaints against PatioSunUmbrellas.com. DON'T waste your time & money with these people as you won't get a quality product or decent customer service.
Review about: Umbrella.
Reason of review: Bad quality.